Customer Reviews

Absolutely! Every review you see comes from real customers who hired us for HVAC, plumbing, electrical, solar, or roofing services. We don't filter negative reviews or pay for fake testimonials. Our 22,000+ reviews across Google, Facebook, Yelp, and other platforms represent genuine experiences from Tucson homeowners and businesses we've served since 1979.

Our reviews are available on Google (4.97 rating with 22,000+ reviews), Facebook, Yelp, HomeAdvisor, Angi, and the Better Business Bureau. We're proud of our consistent high ratings across all platforms. You can also find video testimonials from customers on our website and YouTube channel showing real people sharing their experiences.

Simple: we focus relentlessly on customer satisfaction. Our technicians are experienced professionals who arrive on time, explain everything clearly, provide upfront pricing, do quality work, and treat your home with respect. We've been doing this for over 45 years, and excellence in service is our standard—not the exception. When you consistently exceed expectations, great reviews naturally follow.

We'd love to hear about your experience! After your service, you'll receive an email with links to leave reviews on Google, Facebook, and other platforms. Your honest feedback—whether praising our team or offering constructive suggestions—helps us improve and helps other Tucson homeowners make informed decisions about their home service needs.

Yes, we take all feedback seriously. When customers raise concerns, we respond promptly and professionally to understand the issue and make it right. Our management team reviews every complaint and works to resolve problems quickly. We're not perfect, but we're committed to earning your trust and delivering 100% satisfaction.

Common themes in our reviews include: professional, knowledgeable technicians who explain everything clearly; upfront transparent pricing with no surprises; fast response times and efficient service; quality workmanship that lasts; respectful treatment of homes and property; honest recommendations without pressure; and our willingness to go above and beyond to ensure satisfaction. We're humbled by our customers' kind words.

The majority of our business comes from repeat customers and referrals—a testament to the trust we've built over 46+ years. Many customers who started with us for AC service now rely on us for all their home needs: plumbing, electrical, solar, roofing. When you deliver exceptional service consistently, customers become loyal advocates who recommend us to family and friends.

Yes! Our website and social media pages showcase before-and-after photos of installations and major projects. You'll see AC installations, solar arrays, electrical panel upgrades, water heater replacements, and roofing projects. These photos demonstrate our attention to detail, clean installations, and commitment to quality workmanship that looks as good as it performs.

Yes! We feature video testimonials from satisfied customers on our website and YouTube channel. Hearing real Tucson homeowners describe their experiences in their own words provides authentic insight into what it's like to work with Intelligent Design. Videos cover emergency repairs, major installations, and long-term service relationships.

Your satisfaction is our top priority. If you're not completely happy with our work, contact us immediately. We'll send a supervisor to review the situation and work with you to make it right. Our 100% satisfaction guarantee means we're not done until you're delighted with the results. We've built our reputation on making customers happy—and we protect it fiercely.

While we can't share customer contact information for privacy reasons, we encourage you to read our thousands of detailed reviews on Google, Facebook, and other platforms. These reviews cover every service type, geographic area, and situation you can imagine. You'll find honest, detailed accounts from neighbors and community members who've experienced our service firsthand.