Privacy Policy

Our Commitment to Your Privacy

At Intelligent Design Air Conditioning, Plumbing, Solar & Electric, we are committed to protecting your privacy and ensuring the security of your personal information. As a family and veteran-owned company serving Tucson and surrounding areas, we value the trust our customers place in us.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, address, phone number, and email address
• Service Information: Details about your HVAC, plumbing, electrical, solar, or roofing needs
• Property Information: Address and details necessary to provide accurate service estimates
• Payment Information: Billing address and payment details (processed securely through ServiceTitan)
• Communication Records: Records of your communications with our team

How We Use Your Information

We use your information to:

• Schedule and provide HVAC, plumbing, electrical, solar, and roofing services
• Send service reminders and maintenance notifications
• Process payments and manage billing
• Respond to your questions and service requests
• Improve our services and customer experience
• Send promotional offers and special deals (you may opt out at any time)
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us deliver services (e.g., ServiceTitan for scheduling and payments)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes secure data transmission, encrypted payment processing, and restricted access to personal data.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for data processing where applicable

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: