Privacy Policy
Last Updated: August 26, 2026
Our Commitment to Your Privacy
At Intelligent Design Air Conditioning, Plumbing, Solar, & Electric, we are committed to protecting your privacy and ensuring the security of your personal information. As a family and veteran-owned company serving Tucson and surrounding areas, we value the trust our customers place in us.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, address, phone number, and email address
- Service Information: Details about your HVAC, plumbing, electrical, solar, or roofing needs
- Property Information: Address and details necessary to provide accurate service estimates
- Payment Information: Billing address and payment details (processed securely through ServiceTitan)
- Communication Records: Records of your communications with our team
How We Use Your Information
We use your information to:
- Schedule and provide HVAC, plumbing, electrical, solar, and roofing services
- Send service reminders and maintenance notifications
- Process payments and manage billing
- Respond to your questions and service requests
- Improve our services and customer experience
- Send promotional offers and special deals (you may opt out at any time)
- Comply with legal obligations and protect our rights
Consent to Communications
By visiting or using this website, you opt in to and consent to receive communications from Intelligent Design Air Conditioning, Plumbing, Solar & Electric, which may include phone calls, text messages, and emails regarding our services, promotions, and special offers. You may opt out of these communications at any time by replying STOP to a text message, using the unsubscribe link in any email, or contacting us directly.
Information Sharing
We do not sell, rent, or trade your personal information. We may share your information with:
- Service Providers: Third-party vendors who help us deliver services (e.g., ServiceTitan for scheduling and payments)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes secure data transmission, encrypted payment processing, and restricted access to personal data.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Withdraw consent for data processing where applicable
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. You can control cookie settings through your browser preferences.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
Visitor Identification & Marketing Communications
What we collect. In addition to standard analytics, this website uses visitor-identification technology provided by third-party service partners. This technology may associate your visit with contact information - such as your name, email address, postal address, and phone number - drawn from our partners’ consumer databases, along with the pages you viewed, the campaign or advertisement that brought you to our site, and the dates and times of your visits.
How we use it. We use this information to (a) respond to and follow up on your apparent interest in our services, including by sending you an email or placing a call regarding the services or offers you viewed; (b) route your information to our customer-relationship and scheduling systems; and (c) match your information against our existing customer records so we do not send you duplicate or irrelevant communications.
Who we share it with. We share this information with service providers who process it on our behalf (visitor identification, email delivery, customer-relationship management, call tracking, and scheduling providers). We do not sell your personal information.
Your choices. Every marketing email we send includes an unsubscribe link; opting out stops all marketing email from us. You may also opt out of all marketing communications, or request access to or deletion of the information described above, by emailing csrteam@idesignac.com or calling (520) 333-2665. We honor opt-out requests promptly and maintain a suppression list to prevent further contact.
Effective date. This section was added on August 26, 2026.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Intelligent Design Air Conditioning, Plumbing, Solar, & Electric
Phone: (520) 333-2665
Email: Contact Us
Address: Tucson, AZ 85701